Our Frequently Asked Questions

Below we have provided many frequently asked questions our staff has encountered while serving our guests. If you have a question that has not been answered please contact us today. We look forward to hearing from you and making your stay as enjoyable and convenient as possible, starting with booking your room.

Booking FAQs

How do I book a room online?

From any page on our website, select your arrival date and departure date and number of adults and click ‘CHECK AVAILABILITY’. This will take you to a page which will give you our best available rate and some package options. Select the rate you require and then you will be offered the available room types. It’s fairly simple, give it a go!

I am bringing children, how do I book a family room?

Our Double rooms with two double beds are suitable for a family of up to 4 people. There is no additional charge for children under the age of 17 when they share your room.

How do I book a special offer?

You can either click ‘CHECK AVAILABILITY’ from any page on the website, or visit the SPECIALS page and click the link.

What is the best way to book – online or over the phone?

All bookings can be made either online or over the phone. The online booking process is very simple and easy to use. If you have any difficulties and would like to speak to someone in person please call our team on 1-800-737-3211.

What hours will there be someone there to answer my call?

A dedicated member of our team will be answering calls and taking bookings 24 hours a day seven days a week. We answer each call personally and don’t hold people in a queue. We definitely want to speak to you!

Will I be charged upfront for my accommodation booking?

If you book a room after you have chosen the Advanced Purchase Rate, your credit card will be charged shortly after you make the reservation. This type of reservation is non-refundable. If you think that your stay date may change, it would be better if you choose a different type of rate.

What happens if I need to change my accommodation booking?

We will do our best to accommodate any changes, as long as we have availability in the hotel for your new dates. If the new dates are a higher rate you will be asked to pay the difference. Just email our team on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-800-737-3211.

What times are check in and check out?

Check in for the hotel is at 3pm and check out is at noon. Storing luggage is no problem. If you need different check in / check out times please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-800-737-3211.

Can I bring a dog?

Small (under 50 lbs), well-behaved dogs are welcome to stay with you in your room. Your dog must not be left unattended and we charge $35 per stay for additional cleaning.

Hotel FAQs

Is parking available at the Hotel?

Parking is available at the cost of $16 per day. We have 500 spaces of which 330 are covered.

How far is the hotel from the nearest airport?

The hotel is 8 kilometers away from Toronto International Airport (YYZ). Car hire is available from the airport.

How do I request the Hotel Shuttle Service?

Please contact the hotel after you have collected your luggage by calling 1-800-737-3211 or 905-624-1144. Pick up is from Terminal One and Terminal Three and you will be advised of the pickup post number when you call the hotel. Shuttle subject to availability on request.

Is there Wi-Fi at the hotel?

Yes, there is free Wi-Fi throughout the hotel.

What is provided in the bedrooms?

We provide toiletries, tea and coffee making facilities and a hairdryer. Our sheets and duvet covers are white cotton and our towels are fluffy!


Mississauga is a city in Southern Ontario, Canada. It lies on the shores of Lake Ontario, located in the Regional Municipality of Peel, in the western part of the Greater Toronto Area which is in the west of Toronto.

Eclectic, diverse and engaging for the most discerning visitor, Mississauga's cultural landscape has endless options for you to enjoy!

Whether you are a spectator or participant, Mississauga offers a variety of fun sporting and recreational activities for you to enjoy.

From valley trails to naturalized parklands, garden parks to scenic marinas, Mississauga provides a majestic backdrop to any outdoor event or activity.



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